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	<description>Elite Thinking.  Elite Choices.  Elite Actions.  Elite Results.</description>
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		<title>One Percent Leadership™ – Leading the Accountability of Others</title>
		<link>http://eliteonepercent.wordpress.com/2009/12/14/one-percent-leadership%e2%84%a2-%e2%80%93-leading-the-accountability-of-others/</link>
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		<pubDate>Mon, 14 Dec 2009 22:11:34 +0000</pubDate>
		<dc:creator>jrendel</dc:creator>
				<category><![CDATA[Leadership]]></category>

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		<description><![CDATA[For all of the business-speak we hear about accountability, why is it so challenging to hold others accountable for their own actions and results?  It&#8217;s not unusual to have uncertainties about holding others responsible; our firm recently researched and established five reasons why it&#8217;s so easier said than done.  More important, we list [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=eliteonepercent.wordpress.com&blog=5645708&post=74&subd=eliteonepercent&ref=&feed=1" />]]></description>
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		<title>One Percent Selling™ &#8212; Your Customers Have a Life, Too</title>
		<link>http://eliteonepercent.wordpress.com/2009/12/03/one-percent-selling%e2%84%a2-your-customers-have-a-life-too/</link>
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		<pubDate>Thu, 03 Dec 2009 22:43:35 +0000</pubDate>
		<dc:creator>jrendel</dc:creator>
				<category><![CDATA[Sales and Service]]></category>

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		<description><![CDATA[One of my beloved clients is a trade association in West Virginia.  Several years ago, I addressed the association&#8217;s elected leaders.  The evening ahead of my keynote address, I enjoyed a scrumptious dinner with the association&#8217;s President, CEO, and my friend, Ken.  The topics of our conversations were extensive and diverse – [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=eliteonepercent.wordpress.com&blog=5645708&post=73&subd=eliteonepercent&ref=&feed=1" />]]></description>
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		<title>One Percent Living™ &#8212; Forget the Others, Impress You</title>
		<link>http://eliteonepercent.wordpress.com/2009/11/21/one-percent-living%e2%84%a2-forget-the-others-impress-you/</link>
		<comments>http://eliteonepercent.wordpress.com/2009/11/21/one-percent-living%e2%84%a2-forget-the-others-impress-you/#comments</comments>
		<pubDate>Sat, 21 Nov 2009 01:08:13 +0000</pubDate>
		<dc:creator>jrendel</dc:creator>
				<category><![CDATA[Living]]></category>

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		<description><![CDATA[Last week, I was working in the quiet of an out-of-the-way hotel suite, keeping an eye on TSN (Canada&#8217;s ESPN), and preparing for my keynote address the following morning.  On TSN, a member of the Calgary Stampeders (a team in the Canadian Football League) was asked exactly what propels his impressive achievement in the [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=eliteonepercent.wordpress.com&blog=5645708&post=72&subd=eliteonepercent&ref=&feed=1" />]]></description>
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		<title>One Percent Selling™ &#8212; Customer Leadership, Island Style</title>
		<link>http://eliteonepercent.wordpress.com/2009/11/16/one-percent-selling%e2%84%a2-customer-leadership-island-style/</link>
		<comments>http://eliteonepercent.wordpress.com/2009/11/16/one-percent-selling%e2%84%a2-customer-leadership-island-style/#comments</comments>
		<pubDate>Mon, 16 Nov 2009 19:49:29 +0000</pubDate>
		<dc:creator>jrendel</dc:creator>
				<category><![CDATA[Sales and Service]]></category>

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		<description><![CDATA[The changeless sales and service proverb that states &#8220;happy customers might tell a friend about your product, but annoyed customers will tell 100&#8243; is formally reversed, thanks to George Gonzalez, the reigning World Champion of Customer Service (bestowed by me).

In September 2009, I spoke to several corporate audiences in Koloa, HI (Kauai).  My clients [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=eliteonepercent.wordpress.com&blog=5645708&post=71&subd=eliteonepercent&ref=&feed=1" />]]></description>
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		<title>One Percent Leadership™ &#8212; Investing in Your Community</title>
		<link>http://eliteonepercent.wordpress.com/2009/11/11/one-percent-leadership%e2%84%a2-investing-in-your-community/</link>
		<comments>http://eliteonepercent.wordpress.com/2009/11/11/one-percent-leadership%e2%84%a2-investing-in-your-community/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 00:22:32 +0000</pubDate>
		<dc:creator>jrendel</dc:creator>
				<category><![CDATA[Leadership]]></category>

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		<description><![CDATA[How does a small- to mid-sized corporation make an enduring difference in its community?  By unearthing a local cause and committing to produce THE difference.

My enterprise has been blessed in countless respects – magnificent clients, a pioneering industry, and increasing revenues and profits each year.  Like scores of executives, I entertain calls and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=eliteonepercent.wordpress.com&blog=5645708&post=70&subd=eliteonepercent&ref=&feed=1" />]]></description>
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